If you are a leader or an HR professional, you have most likely encountered employee complaints and tried to deal with them. They can range from minuscular complaints (“Dave is using my coffee mug again!”) to serious problems that need to be addressed as promptly as possible. But how do we objectively identify what the actual issue is without letting our own or our employee judgment or emotions cloud them? How can you find a safe middle ground between empathizing and rescuing your employees? Why should HR professionals and leaders invest in developing their self-awareness and identifying their own triggers?

Well, that’s exactly what we talked about with Andrea Adams on her podcast, HR ShopTalk! Check out the video below to watch and leave a comment to let us know what you think. Our chat with Andrea was full of gems that you can’t afford to miss!