Episode #32: Tips for Dismantling the Dysfunction of Accountability 

In today’s workplaces, accountability has become part of a leader’s role they increasingly avoid. They steer clear of difficult conversations, let employees miss deadlines, and waste precious time and resources, all to the detriment of the organization. Impulsiveness, entitlement, and emotions which create more drama than results are no longer held in check by leaders who are supposed to be managing and developing performance. Everyone is noticing the bar slipping from high to mediocre performance as a result, with leaders doing nothing to stop the decline.

Recent research conducted by the Futures Company found that the average worker spends over 2 hours per day engaged in the drama of some sort arguing, venting, resisting change, or just not aligning with the organization’s needs. A lack of accountability has proven to be one of the key sources of workplace drama. This behavior zaps the happiness of staff while costing the organization millions of dollars annually. Imagine how much more beneficial it would be if that time and energy could be recaptured and put toward issue resolution, performance mastery, and productivity!

In today’s episode, we discuss the Dysfunction of Accountability and share some practical tips that you can start using today if this dysfunction is causing your organization to suffer. We’ll also share real client stories that illustrate just how common this dysfunction is. Tune in to find out tips on how you and your organization can help dismantle the Dysfunction of Accountability especially if it’s suffocating your organization’s success.

If you want to know more about Anne & Heather’s work with dismantling dysfunctions in organizations and leadership behavior at Caliber Leadership Systems, check out:




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Are you dealing with an organizational dysfunction you need help with? Or do you have a story you would like to share on our show? Contact us at [email protected].



  • [01:45] Episode introduction and overview
  • [06:38] Create an accountability framework  
  • [08:50] Set leadership expectations
  • [12:58] Manage performance to expectations
  • [16.12] Episode gem and practical takeaway
  • [17.59] Episode wrap up



  • Leaders give rise to the Dysfunction of Accountability when they are afraid of having difficult conversations or don’t know how to deal with opposition, defensiveness and emotionality from employees.
  • Accountability is critical to high performance and to the success of an organization and its people. Without it, employees are more prone to underperform without fear of being held accountable.
  • A system for accountability that includes goal-setting, corrective and supportive feedback, and employee engagement are critical components for fostering an environment that encourages accountability. When employees clearly understand the standard they are being held to and are held to account, their performance is much more likely to improve.
  • Think you might be suffering from issues caused by the Dysfunction of Accountability in your workplace? Listen to the full episode to learn what you can do to start empowering yourself and fighting back against the Dysfunction of Accountability today!




"Deciding to compensate for poor performance instead of managing it is an act of self- disempowerment."
episode 18 quote tile 2 - "When acting from the Victim Leadership Persona, our power and sense of personal agency is taken away by seeing situations through a  lens of helplessness."
episode 18 quote tile 3 - "Self-disempowerment starts from within. Leaders need to recognize when they are keeping their self-esteem low."
episode 18 - quote tile 4 - "Leaders need to watch that they aren't being pulled into the position  of rescuer when interacting with employees."

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